Refund Policy

We do not run a free "try on at home" return program. We cannot accept free returns for change of mind, wrong size guesses, or preference. We do stand behind manufacturing quality and order accuracy.

How to request help

Open a ticket on our Contact us page. Include:

• Your order reference / Stripe receipt email
• A clear description of the issue
• Photos of the item, print, and packaging label when relevant

Do not return a package until we approve the return and send instructions. Unauthorized returns may be refused.

Eligible issues

Within a reasonable time after delivery (ideally 7 days for defects or wrong items), contact us if your order arrives damaged, defective, with a print error, or not as ordered. When approved, we may offer a replacement and/or refund for:

• Manufacturing defects (e.g. faulty garment or print failure)
• Fulfillment errors (wrong size/color/design vs what you ordered)
• Damaged items that arrive in that condition
• Confirmed lost packages (after investigation)

Other return / refund requests related to an eligible issue may be considered for up to 180 days after delivery, subject to approval.

What we cannot accept

• Change of mind or "I ordered the wrong size"
• Sizing preference — please use the size guide before ordering
• Color or mockup differences within normal print / dye variation
• Worn, washed, or altered items (except to document a defect)
• Items that match what you ordered
• Delivery marked complete by the carrier when the parcel cannot be located at the address (contact the carrier first)
• Issues caused by an incorrect address or phone number you provided

Return shipping

If a return is approved, we will send the return address and steps. Unless we confirm otherwise (e.g. our error or a defect), the customer is responsible for return postage. We do not offer freight-collect returns.

How refunds are paid

Approved refunds are issued to the original Stripe payment method, in the original currency. Bank or card timelines often take several business days (commonly about 5–10) after we process the refund.

Related policies

See our Shipping Policy and Terms of Service.